Who we are
Our website address is: https://novelwinebar.co.za. Novel Wine is an online wine store based in South Africa, offering curated selections of premium wines.
What Personal Data We Collect and Why
Orders and Purchases
When you place an order, we collect your name, billing/shipping address, email, phone number, and payment details to process and deliver your order. We do not store full credit card information.
Comments and Reviews
If you leave a comment or product review, we collect the data shown in the form, your IP address, and browser user agent string to help with spam detection. An anonymized hash of your email may be sent to Gravatar to display your profile picture.
Account Information
If you create an account, we store your name, email, address, and order history to simplify future purchases and manage your preferences.
Media
If you upload images (e.g. in reviews), avoid including location data (EXIF GPS). Other visitors may download and extract location info from uploaded images.
Cookies
We use cookies to:
- Remember your cart contents and checkout progress
- Save login credentials and display settings
- Enable Google Analytics and marketing tools
- Improve user experience
You may opt-in to save your name and email in cookies when commenting. These cookies last up to one year.
Embedded Content
Pages may include embedded content (e.g. YouTube videos). These behave like you’re visiting the third-party site directly and may track your interaction.
Who We Share Your Data With
We only share your data with trusted third-party services necessary for processing your orders, such as:
- Payment gateways (e.g. PayFast, PayPal)
- Delivery partners
- Analytics and marketing tools
If you request a password reset, your IP address may be included in the reset email.
How long we retain your data
Order and customer data is retained as long as necessary for tax and legal purposes. Comments and reviews may be stored indefinitely. You may request deletion of your account at any time.
Your Rights
You may request:
- A copy of the personal data we hold about you
- That we update or delete your information (unless required to retain it for legal reasons)
Contact us at [insert contact email] for any data-related requests.
Where Your Data Is Sent
Comments may be checked through spam detection services. Order and customer data may be processed by third-party systems we integrate with for delivery, marketing, and analytics.